Cognigy: How Conversational AI can empower contact centers to add modern AI capabilities to their customer service (Booth 208)
Hear how to deliver smart self-service to chat, voice and mobile channels, plus assist agents to help your contact center run more efficiently and provide a better experience for your customers. 85% think that self-service doesn't work and 66% of customers are frustrated before they even start talking to a customer service rep.
See how a Conversational AI platform can be fast to implement, easy to use and flexible to integrate into any contact center stack. Learn how Cognigy can increase efficiency in your contact center while also making your customer experience better than ever.
Takeaways include learning about agent workspace, analytics and omnichannel, multi-lingual possibilities.
Be a part of the journey! Jump into a customer service chat and take part in the flow of the conversation across channels to help you think about improving your overall CX.