Pratik is a lead Product Manager and VP at Citigroup. He is an accomplished product leader with 15 years of experience in digital, advanced analytics, automation, and artificial intelligence, with a series of successes in innovation transformations. He has diverse experience in AI within the customer support domain, including call record indexing, document management, RPA automation, and chatbots for global banks such as JPMorgan Chase and Citigroup. Pratik has also applied AI technology such as computer vision, NLP, and OCR for middle and back-office functions and is currently exploring LLM innovations with prompt engineering, AI workflows, and chatbots, leveraging the latest generative AI-based innovations for Citigroup.