The AI Summit New York

2024 Agenda

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The Next Era of Customer Experience: Meeting the Pace of Consumer Expectations

Dec 12, 2024
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  • What strategies can be employed to use AI for personalization without compromising customer privacy?
  • How have chatbots and virtual assistants successfully enhanced your customer interactions and what unexpected challenges have you encountered as well?
  • How has the long-term adoption of AI influenced customer satisfaction and loyalty?
  • What do you predict will be the next big shift in AI-driven customer experience?
Speakers
Katie Winterbottom, Director – AI - Nordstrom
Srini Kandala, CEO - Sears kAIros
Mikey Centrella, Director of Product - Digital Innovation - PBS
Mark Breslin, Founder - Amplifi & Impact Ltd
Daniel Beecham, Managing Consultant, Generative AI Lead - Logic20/20
Moderator
Daniel Beecham
Daniel Beecham, Managing Consultant, Generative AI Lead - Logic20/20

Session Type

Panel Discussion
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  • Hexaware Technologies

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