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Customer centric digital transformation in a B2B2C using AI/Gen AI capabilities
Dec 07, 2023
Room 1A10
AI at Scale Stage
- Join Sushma Niwalkar, Head of Customer Centric AI at Northwestern Mutual, as she shares the impact of digitally transforming the country’s #1 B2B2C advisor-led Life Insurance Company using AI/Gen AI capabilities. Learn how NM leverages AI to transform and mature its data science capabilities to drive the business, deliver a seamless customer experience and ensure better outcomes for its clients. She’ll share the data centric journey Northwestern Mutual is on to accelerate its strategic vision including building robust Gen AI capabilities to quickly respond to transformational opportunities.
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