The AI Summit New York

2025 Agenda

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The Loyalty Lens: What Retention Looks Like in the Age of Algorithms

Dec 11, 2025
VisionAIres VIP Lounge
VisionAIres VIP Program
  • In an AI-first world, every customer interaction is an opportunity to strengthen or weaken loyalty. Senior leaders share how they are redefining retention strategies by balancing personalization with transparency and trust.
  • The discussion highlights how companies can transform customer confidence into long-term commitment and enterprise value.
Chairperson
Mladen Tošić, Founder & Managing Director - Mount13
Speakers
Jyoti Shah, Director of Application Development - ADP
Nuno Leal, EY Studio+ Americas Marketing Practice Leader - EY
Jackie Dacanay, Director of Service Culture & Engagement - Fairmont Hotels
Moderator
Magdalena Orascanin
Magdalena Orascanin, CEO - Magnate HR

Session Type

Panel Discussion
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