Solutions Provider of the Year

Publicis Sapient is the global technology hub of Publicis Groupe, providing enterprise AI platforms and services built on more than 30 years of digital business transformation experience that help enterprise clients transform how they operate and serve customers, unlocking new value and enabling them to thrive in an AI driven world.

Its three platforms, Sapient Slingshot, Sapient Bodhi, and Sapient Sustain, use AI built on deep enterprise context to modernize legacy tech systems, build agentic solutions, and automate IT operations, combining AI platforms with the expertise of its people to deliver faster, more effective outcomes tailored to each client's business, industry, and customers.

Tricentis is a global leader in agentic quality engineering, providing enterprises with a fundamentally different approach to software quality assurance that is fully automated, codeless, and intelligently driven by AI, addressing both agile development and complex enterprise application environments.

Widely credited with reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by major industry analysts including Forrester, Gartner, and IDC, and serves more than 3,000 customers worldwide, including respected global brands such as Experian, T-Mobile, Jaguar Land Rover, Allianz, Telstra, Dolby, and VodafoneZiggo, helping organizations accelerate digital transformation by increasing software release speed, reducing costs, and improving quality at scale.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA), a new category and platform designed to automate the full complexity of modern customer journeys by replacing fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support.

At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data from CRMs, tickets, transcripts, and notes into real-time, contextual knowledge, enabling AI agents to act with precision and improve over time across vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government, with a modular design and continuous automation cycle, Discover, Build, Orchestrate, Measure, that helps enterprises modernize operations, reduce cost-to-serve, and drive sustainable growth without a full rip-and-replace.

NiCE is a leading provider of AI-powered platforms that help organizations move beyond simple automation toward fully autonomous, decision-making AI agents capable of operating in live, high-stakes production environments across service, sales, and support rather than remaining confined to pilots or proofs of concept.

Its agentic AI platform is built to integrate across a wide ecosystem of contact center technologies such as Genesys, Avaya, AWS, Microsoft, and 8x8 alongside NiCE's own CXone, supported by a broader partner and developer network including the CXexchange marketplace and DEVone program, and its leadership position is reinforced by recognition as a Gartner Magic Quadrant Leader for Contact Center as a Service for eleven consecutive years and as a Leader in the Forrester Wave 2026 for Conversational AI Platforms for Customer Service.

Phonely builds AI voice agents that answer and place production phone calls for businesses, improving those agents through their own real call recordings rather than static scripts, and serves over 10,000 businesses across 15 industry categories, handling more than 120,000 calls a day in over 100 languages.

At the core of its platform is Alma, a large language model built specifically for phone conversations rather than adapted from a general chat model, trained on more than 10 million real phone conversations and running 100% of Phonely's production call volume, with the ability to deploy inside a customer's own cloud or on premises and integrate with any transcriber or text-to-speech engine already in use.

Phonely's customers span insurance and healthcare, home services referrals, and outsourced contact centers, and in April 2026 the company raised a $16M Series A led by Base10 Partners with Y Combinator, bringing total funding to $19M, with investment from existing customers Etech Global Services, TSA Group, and Engage CX, reflecting confidence from operators already running the platform in production.

Telescope is a sales outreach platform that helps companies find leads and automate personalized, multichannel outreach across email and LinkedIn. It combines a B2B database of 900M+ person profiles and 50M+ company profiles with AI-driven features such as natural language prospect search, "similar companies" account discovery, AI-personalized messaging, and smart automated follow-up sequences.

Telescope also focuses on email deliverability and domain safety, offering unlimited email and LinkedIn account setup, automated domain/mailbox configuration (SPF, MX, DKIM), and email warmup tools to help outreach land in the primary inbox rather than spam. A unified master inbox consolidates all email and LinkedIn replies in one place, with AI categorization to help users prioritize interested prospects. The company is used by sales development reps, business development reps, founders, and account executives to speed up prospecting and scale cold outreach.