Dr. Yan Chow, MD MBA, Global Head of Healthcare at Automation Anywhere, presented groundbreaking findings on how AI agents are revolutionizing healthcare operations at The AI Summit London earlier this year. His presentation, "Transform Healthcare with AI and Agentic Process Automation," demonstrated how autonomous AI systems can predict critical moments in patient care before they occur, addressing the mounting challenges facing healthcare systems globally.

Healthcare organizations worldwide are grappling with aging populations, resource constraints, administrative burdens, and data silos – challenges that Chow argues can be addressed through innovative AI agent technology that goes far beyond traditional automation.

Proven Results from Leading Healthcare Institutions

Dr. Chow shared compelling case studies from major healthcare organizations that have already implemented AI agent solutions. A leading insurance hospital system in the United States achieved 100% accuracy in physician license verification while dramatically reducing documentation burdens and saving substantial administrative time through AI-powered email processing.

Even more impressive results came from a prominent academic medical center, where AI agents processed millions of records, created numerous digital assistants, and saved hundreds of thousands of hours in administrative tasks - demonstrating the immense potential for waste reduction in healthcare operations.

Beyond Traditional Automation: The AI Agent Advantage

"AI agents are autonomous software entities that perceive their environment, learn from data, and take actions with minimal human oversight," Chow explains. "Their adaptability and evolution capabilities distinguish them from traditional automation, enabling them to streamline workflows, optimize human resource utilization, and reduce cognitive loads on healthcare professionals."

Addressing Implementation Challenges Head-On

Chow's presentation also tackled the critical challenges facing AI deployment in healthcare, including hallucinations, performance drift, and security biases. He emphasizes that successful implementation requires workforce transformation, strategic phased approaches, and stakeholder alignment on regulation and ethics.

The healthcare executive addressed a nuanced concern: while AI can automate routine tasks and free up physicians' time, it may inadvertently increase cognitive burdens by filling schedules with complex cases that AI cannot manage. This highlights the importance of maintaining human involvement in healthcare decision-making.

Latest Technology Developments

Chow closed the session by discussing Automation Anywhere's latest advancements, including agentic automation, process reasoning engines, and multi-system orchestration. He highlighted the importance of addressing known issues such as hallucinations, performance drift, and security biases to ensure effective AI deployment. Chow stressed the need for workforce transformation, strategic and phased approaches, and stakeholder alignment on regulation and ethics. He also warned about the potential cognitive burden on physicians if AI takes over routine tasks, underscoring the importance of maintaining the human touch in healthcare.

Don't miss this opportunity to learn from leading healthcare AI experts at The AI Summit New York, taking place December 10-11 2025, and discover how AI agents can transform your healthcare organization's operations while maintaining the essential human touch in patient care.

Check out our Healthcare and Pharma stage agenda to learn all about AI adoption in the world of healthcare!