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Laura Cooley
Editor-in-Chief,
Journal of Patient Experience
Laura Cooley, PhD, is a leading voice in patient experience and an advocate for humanzing healthcare through communication and relationships. As Editor-in-Chief of the Journal of Patient Experience, she drives the dissemination of research that transforms health and care experiences with research and actionable-insights.
Previously, Dr. Cooley served as an executive leader at The Academy of Communication in Healthcare, collaborating with C-suite leaders to implement strategies that improve communication, relationship-centered care, and patient experience.
A sought-after speaker and advisor, she consults healthcare organizations on aligning patient experience and human connection as they leverage technology solutions. She co-edited Communication Rx: Transforming Healthcare through Communication and Relationships, a key resource for healthcare leaders.
Previously, Dr. Cooley served as an executive leader at The Academy of Communication in Healthcare, collaborating with C-suite leaders to implement strategies that improve communication, relationship-centered care, and patient experience.
A sought-after speaker and advisor, she consults healthcare organizations on aligning patient experience and human connection as they leverage technology solutions. She co-edited Communication Rx: Transforming Healthcare through Communication and Relationships, a key resource for healthcare leaders.
Sessions
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10-Dec-2025Health & Pharma StagePanel: The Human Touch: Can AI Restore Meaningful Patient-Provider Connections?
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