Sr Director – Customer Centric AI, Northwestern Mutual
Sushma Niwalkar is an AI/ML leader in B2C and B2B2C digital transformation for financial services across Fortune 100 companies- Top 4 US Bank, #1 Life Insurance. She is known for defining AI strategic vision and building trusted, complex enterprise partnerships across business strategy, operations, and technology. She has built a culture of intellectual curiosity and collaboration across high-performing global teams including data scientists, analysts & engineers. Throughout her career, she has also demonstrated end to end record of success in data driven business outcomes - revenue growth, customer experience and operational efficiency from strategy to execution across multiple geographies. She has also established responsible AI infrastructure and processes in partnership with privacy, legal, compliance and data governance in highly regulated industries.
06-Dec-2023Room 1A22Will generative AI drive a generational transformation in the financial services industry?
07-Dec-2023Room 1A10Customer centric digital transformation in a B2B2C using AI/Gen AI capabilities